Terms Of Use

These Terms and Conditions (“Terms”) govern your use of the Vital Balance UK website and the purchase of products from us. By placing an order, you agree to be bound by these Terms.

1. About Us

Vital Balance UK is an online supplier of research-use materials.
For any queries, please contact us via the details provided on our website.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age (or the legal age in your jurisdiction, if higher)
• You are legally capable of entering into binding contracts
• You are purchasing products for lawful research purposes only

3. Research Use Only

All products sold by Vital Balance UK are supplied strictly for research and laboratory use only.

Our products:

• Are not intended for human or animal consumption
• Must not be used for therapeutic, diagnostic, or clinical purposes
• Must not be used in any way that violates applicable laws or regulations

4. Not Medical Products

Our products are not medicines or medical devices and are not regulated as such.

Nothing on this website constitutes:

• Medical advice
• Diagnosis or treatment recommendations
• Claims of health benefits

Any scientific references are provided strictly for informational and research context only.

5. Orders and Acceptance

All orders are subject to:

• Availability
• Acceptance by Vital Balance UK

We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased
• Request additional verification where necessary

6. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to:

• Change pricing at any time without notice
• Correct pricing errors

Payment must be received in full before dispatch.

7. Delivery

We aim to dispatch orders within the timeframe stated on our website. However:

• Delivery times are estimates only
• We are not liable for delays caused by couriers, customs, or external factors

Customers are responsible for ensuring that products can be legally imported into their country.

8. Returns and Refunds

Due to the nature of our products, we generally do not accept returns.

However, this does not affect your statutory rights under UK law, including your rights under the:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013

If a product is:

• Faulty
• Not as described
• Damaged on arrival

You may be entitled to a replacement or refund in accordance with your legal rights.

To request a return, you must contact us within 7 days of delivery.

9. Cancellation Rights

Where applicable under the Consumer Contracts Regulations 2013, you may have the right to cancel your order within 7 days of receiving the goods.

This right may not apply to certain products, including:

• Opened or used items
• Items unsuitable for return due to safety or contamination reasons

10. User Responsibility and Compliance

You are solely responsible for:

• Ensuring lawful purchase and use of products
• Compliance with all applicable local, national, and international laws
• Safe handling, storage, and use in a controlled environment

Vital Balance UK shall not be responsible for misuse or unlawful use of any product.

11. Disclaimer

All content on this website is provided for general informational purposes only.

We make no warranties or representations regarding:

• Accuracy or completeness of information
• Suitability of products for any specific purpose

By purchasing from us, you acknowledge that:

• You are knowledgeable in handling research materials
• You assume full responsibility for their use

12. Limitation of Liability

To the fullest extent permitted by law, Vital Balance UK shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, business, or data
• Misuse of products

All products are supplied “as is” without warranties, except where required by law.

Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under the Unfair Contract Terms Act 1977

13. Indemnity

You agree to indemnify and hold harmless Vital Balance UK against any claims, damages, or losses arising from:

• Your misuse of products
• Breach of these Terms
• Violation of any laws or regulations

14. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including:

• Natural disasters
• Supply chain disruptions
• Government actions
• Courier delays

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Continued use of our website constitutes acceptance of any changes.